I was called in to work today for a couple of hours because my friend and co-worker had an appointment. My boss arrived after me and shared a story about one of our customers.
Said customer saw a sample as part of a trunk show at another LYS in our state. She really loved one of the patterns, bought a sweater’s with of yarn and the pattern and off she went. Mind you, a sweater’s worth of yarn is, at minimum, $100 and in this case was likely to be upwards of $150-$200 or more.
But when she started knitting her sweater she had a problem with the pattern and particularly one special stitch labeled as a “special technique” in the pattern- K2Ctbl. She called the LYS where she purchased the yarn and pattern and asked for some help with the pattern. She was told that it was a trunk show and no one at the shop has knitted the sweater. They suggested she reach out to the designer by email. (Not a bad idea, BTW.) our customer then called my boss to share the story.
When I heard the story, I pulled out a bit of yarn and a pair of needles and gave the direction a try. In our customer’s defense, the way it’s written is a bit odd and confusing but when I saw the dash I figured that the direction for the stitch was after that. Anywhooo, I figured it out and called the customer to tell her how to do it. She was so happy to have a little help and, she’s a very good knitter, she was appreciative.
Tonight the boss got a text message:
She’s got it!
This is why I do what I do. I love helping people be successful. It was a simple thing to do and made such a big difference for our customer.
I’m a knitting teacher! Gone knitting.
You’re an awesome and caring person and that’s why we love you!