Last week I sent some yarn to a customer who lives far away. She wanted to make socks out of Encore Worsted yarn. I sent her a picture of a few choices and we got it mailed to her. On Wednesday I got a phone call and she was stuck. She had gotten her leg and heel flap done, had turned the heel and picked up the gusset stitches. But despite having done all the “hard” work she was stuck on the directions to knit the next part – mostly on having the right number of stitches on each needle so she could decrease in the right spot!
Now, any of you who have ever tried to explain something over the phone understand how difficult it is, right? I think every teacher, at one time or another, assigns students to give directions in writing for someone who has never done something. Dialing a phone, making tuna salad? It’s not easy to fully describe any task where you are unable to see the person to whom you are giving directions.
So, I’m on the phone with a customer who is stuck on her sock. First I have to figure out where she is exactly. Next, I have to explain to her what to do next. Well, on Wednesday I didn’t do a good job. We couldn’t find a place where we could communicate with each other well enough to solve the problem. I was feeling like a failure and she was frustrated.
And then she suggested that she might send me a picture! It was a genius idea!
This is the picture that I got. You can see where the working yarn is (at the bottom left-hand corner of the needles) and, if you’ve knit many (MANY) pairs of socks, you know exactly what you would do next. Right? But can you describe to someone over the phone what to do? Well, after spending fifteen minutes on the phone without making any real progress, we finally had a new starting place and new hope!
Once I saw exactly where she was, I could then explain to her what she needed to do next.
She knitted down the left-hand needle and then knitted half of the heel (top) stitches. This becomes needle number three. We are now at the new beginning of the round. Now she can begin her first round with gusset decreases – Needle one will be the second half of the heel stitches and the right-hand needle stitches, the bottom needle is the top of the foot and will be needle two. We already know where needle three is!
Working together with our photograph and the use of our wonderful new technology …
Now she’s ready to complete her foot.
I am so grateful for the challenges that I am given as a teacher. I love the brain work that it takes to figure out how to solve a challenge for the student and for me. And I have made some wonderful connections and created wonderful friendships, too. I’ve said it before and I’ll say it again, I love teaching knitting!